Website Terms

1. Operator and scope

This website is operated by Norrivo Oy under the Salenza brand. Business ID: 3664999-5. VAT number: FI36649995. Registered office: Helsinki, Finland. Postal address: Tyynenmerenkatu 7a, 00220 Helsinki, Finland. Email: hello@salenza.fi.

Our services are offered to businesses and organisations acting for professional purposes. Paid engagements require a separately accepted proposal, order or service agreement, and these Website Terms do not by themselves establish one. Nothing in these terms limits rights that cannot be excluded under applicable law.

2. Service information

Salenza provides sales development and related consulting services. Website descriptions explain our general offering. The applicable customer agreement defines the agreed scope, deliverables, responsibilities and commercial conditions.

Submitting a form, using the chat or booking an introductory meeting does not create a purchase obligation unless a charge and its conditions are clearly disclosed and expressly accepted beforehand.

3. Prices and commercial conditions

Prices and examples apply to the scope and assumptions stated alongside them. Prices on the website are shown excluding VAT unless stated otherwise. A calculator result or indicative estimate is not a binding quotation unless it is expressly identified as one.

Before an engagement begins, the parties agree the fees, payment terms, setup charges, duration and termination arrangements. For meeting-based services, the agreement defines qualification criteria, attendance, cancellations, rescheduling, no-shows and any procedure for disputing a charge.

Changes to website prices do not retrospectively change an existing agreement. Where a separately accepted agreement differs from these Website Terms, that agreement governs the paid engagement to the extent of the difference.

4. Performance statements

We deliver services with reasonable professional care and skill. Sales outcomes depend on factors such as market conditions, the customer's offer, target audience, responsiveness and follow-up. Unless expressly agreed, we do not guarantee a particular volume of meetings, sales, revenue or return on investment.

This section does not override an express service commitment, qualification standard, refund entitlement or other agreed remedy. Historical results, case studies and illustrations relate to their stated circumstances and are not guarantees of future performance.

5. Website resources and chat

Website resources and chat responses give general information. They are not legal, tax, investment or other regulated professional advice. Zena, our website chat assistant, is automated and may contain errors. Commercial commitments and changes to customer agreements require confirmation by an authorised representative of Salenza.

6. Intellectual property

Website materials are owned by Norrivo Oy or used with permission from the rights holders. You may access the website and share links to publicly available pages. Reproduction or commercial use of protected materials requires permission unless the law allows it.

Third-party names and marks remain the property of their owners. References to previous employment, events or organisations do not imply endorsement or a current commercial relationship unless expressly stated.

7. Acceptable use

You must not use the website unlawfully, infringe others' rights, introduce malicious code, interfere with security or availability, or try to gain unauthorised access to systems or information. Do not submit personal data or confidential information that you are not authorised to disclose.

8. External services

Links and embedded features may lead to independently operated third-party services, such as our booking calendar and chat, which are provided through HubSpot. Their own terms and privacy information may apply. We remain responsible for our own obligations and do not exclude them merely because a third-party provider is involved.

9. Availability and liability

We take reasonable steps to maintain the website and to correct material errors brought to our attention. We cannot guarantee uninterrupted availability. To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising solely from use of, or inability to access, this informational website.

No exclusion applies to intentional misconduct, gross negligence or liability that cannot lawfully be excluded. These Website Terms do not restrict statutory data protection rights or related compensation rights. Liability for paid services is addressed in the applicable customer agreement.

10. Privacy and cookies

Our Privacy Notice explains how we process personal data, and our Cookie Policy describes the cookies and similar technologies we use. Using the website or accepting these terms is not consent to optional tracking or direct marketing.

11. Changes

We may revise these terms for the future and publish the updated version with its effective date. Website updates do not automatically amend existing customer agreements.

12. Governing law and jurisdiction

These terms are governed by Finnish law, subject to mandatory applicable law. We first try to resolve disputes through good-faith discussion. Disputes about business use of this website fall within the jurisdiction of the competent Finnish courts, unless mandatory law provides otherwise. This does not limit an individual's right to approach a competent supervisory authority or use mandatory data protection remedies.

13. Contact

Questions about the website or these terms: hello@salenza.fi. Privacy questions: privacy@salenza.fi.